If you are having problems with the MMC editor (or other .NET Tools like the PolicyPak License Tool) you will need to go to
And find the logs required.
For instance, for the License Tool, you would supply:
If you had an issue, with say, PolicyPak Least Privilege Manager editor, then you would supply:
Once you have collected the required logs, please ZIP up the following folder and upload to your support case in SHAREFILE.