Remember, Paks themselves are not officially supported, but we do our best to update them as needed. We typically update Java and Firefox and Internet Explorer right away as needed though.
Most of the time, Paks dont need any updates at all, even if the application’s version number changes (See our Next FAQ).
Other times, a Pak does need to be updated or fully re-made depending on the app (rare).
In those cases, they are done upon customer request and are a “best effort” basis by our team.
Remember though: PolicyPak Application Manager comes with the PolicyPak DesignStudio, which means you are always able to create and/or update the Paks without waiting for us if you so choose.