If you see a message like what’s seen below…
“Please contact your support personnel who can gather logs and work with PolicyPak support.”
This could happen for a variety of reasons.
Please make sure you are using the ABSOLUTE latest PolicyPak Client Side Extension and then attempt to reproduce. Even if PolicyPak Browser Router has had no changes in a previous build, it’s possible that another part of PolicyPak has caused the issue, we know about it, and have possibly fixed it in the latest Client Side Extension.
After that.. there are the following likely causes of problems:
Some other security software like: McAfee, Carbon Black, Ivanti LES (HEAT), etc. Sometimes an upgrade in THESE kinds of software will break and “beat up” on PolicyPak. So everything was working yesterday, but then stopped working AFTER you made an upgrade to one of these pieces of software. A good test would be to remove or roll it backward or exclude PolicyPak from these specific pieces of software.