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13: Two-factor Authentication: You're not receiving code for email-based two-factor authentication

We're assuming that you are able to receive emails from other third-party applications or external sources.

This has been observed that when you have NoScript add-on for Mozilla Firefox enabled, or similar extension enabled for Google Chrome. PolicyPak email service will unable to send the email-based two-factor authentication code via email.

To be sure, this highlighted function on PP website doesn't work when NoScript is enabled for either Mozilla Firefox or Google Chrome.


This is a screenshot of NoScript plug-in Mozilla Firefox as on October-2019. It may look different now.


Add URL website in the trusted site section of NoScript plug-in.

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  • 06-Jan-2022