You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Two-factor Authentication: You're not receiving code for email-based two-factor authentication

We're assuming that you are able to receive emails from other third-party applications or external sources.

This has been observed that when you have NoScript add-on for Mozilla Firefox enabled, or similar extension enabled for Google Chrome. PolicyPak email service will unable to send the email-based two-factor authentication code via email.

To be sure, this highlighted function on PP website doesn't work when NoScript is enabled for either Mozilla Firefox or Google Chrome.

Reason:

This is a screenshot of NoScript plug-in Mozilla Firefox as on October-2019. It may look different now.

Resolution:

Add URL policypak.com website in the trusted site section of NoScript plug-in.

  • 845
  • 22-Oct-2019
  • 1147 Views