From time to time it’s possible that the PolicyPak Browser Router extension for Chrome will be installed, but not active, like in this example.
This can occur if you are attempting to force deploy the extension via Group Policy or PolicyPak Application Manager or if there is some kind of error.
The workaround is to use rename %LocalAppData%\Google\Chrome\User Data\Default folder to reset Chrome.
This should snap it back in place the next time Chrome re-launches.