Some Antivirus engines need to be told to EXCLUDE some PolicyPak items.
PolicyPak acts as part of the operating system, and as such, can occasionally conflict with SOME Antivirus programs. (McAfee, Sophos etc.)
We suggest if you find a problem to exclude
PPWatcherSvc*.exe (with * being either the 32- or 64-bit version)
PPExtensionService.exe (with * being either the 32- or 64-bit version)
which could be blocked and prevented from performing its job.
You might need to further expand the exclusion to
then… for 32-bit machines:
then .. for 64-bit machines:
c:\program files (x86)\PolicyPak
To cover all the bases please also exclude PPWatchersvc64.exe and PPWatchersvc32.exe from the Exploit Mitigation feature.
SOPHOS CUSTOMERS who receive: "APCViolation' exploit prevented in PolicyPak Watcher Service".
Ivanti Heat Customers:
FortiNet / FortiClient version 6.0.8.0261 won’t install latest CSE and displays the following error message during install:
Symptom: Error message when installing CSE "Could not write value ExplorerCommandHandler to key \SOFTWARE\Classes\exefile\shell\runasspecial"