06: How do I turn on Debug logging if asked?
Debug logging might be required by the PolicyPak technical team, and goes beyond standard logging.
To turn on Debug logging:
- Please add a registry key in
as REG_DWORD called DefaultVerbose and set it to 0xFFFFFFFF as seen in this screenshot.
- Then Reboot. (Very important.)
- You know you’ll have done it right, when special Debug messages appear in the logs like
BRExtension::dtoras seen here. For instance, check
RouterppService.logand look to see its been done correctly.
- After that, reproduce the problem, and run PPLOGS as seen in Step 3 here and attach to your support case.