Articles
01: What must I send to PolicyPak support in order to get the FASTEST support?
02: Why does my mail anti-virus service claim that the PolicyPak download ISO or ZIP has a virus?
03: During CSE installation on a VM the following message is displayed indicating a reboot will be needed
04: What is the processing order of all policies and how are conflicts resolved (and how can I see the final RsOP) of those policies (between GPO, Cloud, XML, etc)?
05: Why do I get “PolicyPak Browser Router couldn’t connect to PolicyPak extension service. Please contact support” ?
06: How do I submit a process dump (PROCDUMP) and Process Monitor (PROCMON) capture of a hanging process?
07: How do I manually collect logs if PPLOGS as User or Admin does not launch?
08: How do I ensure that settings will revert when the policy no longer applies (by Group Policy, File, or PolicyPak Cloud)?
09: What are the services installed by PolicyPak?
10: I see many instances of the PolicyPak Watcher service running on my clients, is that normal?
10: What CSEs are contained within PolicyPak, what are their CSE GUIDs, and in what release did they appear?
11: How do I turn on Debug logging if asked?
12: How do I turn on Item Level Targeting (ILT) logging if asked by PolicyPak Tech Support?
13: How can I increase the depth of what PolicyPak reports (minidump files).
14: What are the advanced CSE troubleshooting registry debugging items?
16: How can I present a custom dialog (or no dialog) if Browser Router (or the CSE) stops working or crashes?
17: Troubleshooting Item Level Targeting (ILT) Evaluations when using the PolicyPak ILT Engine
18: How to use ProcMon to track changes over time to specific registry keys
19: How can I use Powershell to automatically say yes to the PPLOGS prompt?
20: Why do I get crashes and blue screens when using PolicyPak with Forcepoint DLP?
