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320: Browser Router
Knowledge base
02: Troubleshooting
Most viewed articles
01: How to quickly troubleshoot PolicyPak Browser Router
06: PolicyPak Browser Router removes other Chrome ‘force installed’ extensions. How can I work around this?
13: What does it mean when PolicyPak Browser Router gives a pop-up saying to contact support to my end-users?
12: What is the Chrome Extension ID for all the published versions of PolicyPak Browser Router Client Side Extension?
09: Chrome and Citrix problems
02: Troubleshooting routing between browsers.
11: Browser router doesn’t seem to work when I use a pattern, and the URL has multiple redirects.
08: Why don’t routes work from IE to other browsers?
05: PPBRAgentExeIE_01.DLL error message occurs about Internet Explorer enhanced security. What should I do?
07: Why don’t routes work from Firefox to other browsers (in Firefox 49+) ?
Articles
01: How to quickly troubleshoot PolicyPak Browser Router
02: Troubleshooting routing between browsers.
03: I'm having a "Browser Router Emergency" or some kind of critical website incompatibility. What can I do?
04: When does PolicyPak Browser Router write v1 or v2 Enterprise Mode site lists?
05: PPBRAgentExeIE_01.DLL error message occurs about Internet Explorer enhanced security. What should I do?
06: PolicyPak Browser Router removes other Chrome ‘force installed’ extensions. How can I work around this?
07: Why don’t routes work from Firefox to other browsers (in Firefox 49+) ?
08: Why don’t routes work from IE to other browsers?
09: Chrome and Citrix problems
10: Why doesn’t Edge to Other browser support work as expected?
11: Browser router doesn’t seem to work when I use a pattern, and the URL has multiple redirects.
12: What is the Chrome Extension ID for all the published versions of PolicyPak Browser Router Client Side Extension?
13: What does it mean when PolicyPak Browser Router gives a pop-up saying to contact support to my end-users?
14: I see the PolicyPak Browser Router Chrome Extension is being installed, but it’s not active. What can I do?
15: How do I revert to “Legacy Browser Router Method & Features” if directed?
16: What is the PPBR “Keep original tab open when routing / Experimental Feature” checkbox, and why must I turn it OFF for ALL routes if I’m having trouble with ONE website?
17: Why is my Wildcard rule not applying to top level WWW site?
18: I’m attempting to use an older CSE but routing from Edge / Chrome to other browsers is not working. Why is this?
19: How do I fix ""PolicyPak Browser Router Chromium Extension" was automatically disabled." message in Chrome or Edge?
20: An older CSE isn't routing from Chrome or Edge to other browsers, because the older CSE isn't downloading the latest Chrome extension. What can I do?
21: How can I use the only remaining PolicyPak published Chrome Extension with my older CSE? (CSE 18.7.1779.937 - 19.12.2283.849)
22: How can I stop websites automatically routing to Edge when I expect them to be shown in IE (and/or I get an endless loop). Why is this?
23: Hyperlinks in Adobe documents do not work when Browser Router is set as the Default Browser
24: Why does PolicyPak PPExtensionService.exe make a call out to DNS?
25: How to fix the Chrome / Edge Chromium launch issues?
26: How does Browser Router function when Internet Explorer is removed from the machine?
27: How to set "Choose which browser opens web links in Office365" so that Browser Router properly routes web links in Outlook
All Sections
01: Installation and Uninstallation
02: Troubleshooting
03: Tips and Tricks
